User Agreements

Sky Techiez LLC(Application)

Welcome to Sky Techiez LLC (Application)!

This is a User Agreement between you (also referred to herein as “User” or “customer”) and Sky Techiez LLC (Application), Inc. ("Sky Techiez LLC)," “we,” “us,” and “our”).

This User Agreement ("Agreement" or “User Agreement”) governs your use of the services provided by Sky Techiez LLC (Application) described below and any other services that may be offered by Sky Techiez LLC (Application) from time to time ("Sky Techiez LLC (Application) Services" or "Sky Techiez LLC Services").

By signing up to use a SkyTechiez LLC (Application) account or service through skyechiez.co, our APIs, the SkyTechiez LLC (Application) mobile application, or any other SkyTechiez LLC website (collectively referred to as the "SkyTechiez LLC Site"), or by obtaining, holding, or using a wrapped token issued by SkyTechiez LLC (Application), you agree that you have read, understood, and accepted all the terms and conditions contained in this Agreement, including our Privacy Policy, term and condition and other policies.

You may need to agree to additional terms and conditions to use certain Additional Services (as defined below).

SkyTechiezLLC

7903 Elm Ave #360Rancho Cucamonga, CA 91730, USA

+1 (888) 785-8705

www.SkyTechiez.co

Terms & Conditions

Sky Techiez LLC (Application) Terms of Service ("Service Terms") is provided to you ("Customer") in connection with the Sky Techiez LLC (Application) Onsite(in the future)/Online Support for Home Devices & Peripherals Plan (the "Service") that you have purchased. These terms and conditions constitute the entire agreement between you and Sky Techiez LLC (Application) regarding the Service.

Description of Service: Upon purchasing the Service, you are eligible to receive the following support via onsite (in the future), online, or phone assistance (for example, through online support, or remote access to your computer by a Sky Techiez LLC Agent:

- Software assessment and removal of viruses, malware, spyware, and adware.

- Operating system updates, speed optimization, and junk file removal.

- Coverage for all PC/Laptop issues and cleanup.

- Support for all software on Mac, iPhone, iPad, and MacBook.

- Assistance with all browser issues and real-time ad blocking.

- Network firewall security with real-time scanning.

- Printer warranty and unlimited driver installation as per the subscription plan.

The Service is provided on a per-customer basis for the devices owned by you. The fee for the Service is a set amount, without regard to usage; therefore, once you have purchased the Service, there will be no refund of the fee even if you do not use the Service afterward.

Customers can purchase the Service in increments of one, two, three, or five months or on a per-incident basis.

Training services are not included in the Service but can be obtained at Sky Techiez LLC’s (Application) standard service rate. If Sky Techiez LLC (Application) is unable to complete a requested service either in-store or by logging into your computer remotely, you may obtain additional services from Sky Techiez LLC (Application) at a 15% discount off the regular service price.

Customer Pre-requisites: The Service requires a functioning high-speed internet connection and up-to-date antivirus software installed on your PCs. Sky Techiez LLC (Application) will not be held responsible for any delays or non-resolution of issues if your internet stops working after registration.

Remote Access : Sky Techiez LLC (Application) offers remote access services to diagnose and resolve system issues. This process allows the Sky Techiez LLC (Application) Agent to remotely access your computer to identify problems and either repair them or advise you on available options for resolution. Using this service, you permit the Sky Techiez LLC (Application) Agent to log onto your computer (using a secure tool), which may contain personal information. The Sky Techiez LLC (Application) Agent will only diagnose your computer to determine the cause of the problem and will make an effort to limit their interaction with your files to a minimum. It is your responsibility to ensure that all your files, especially those containing personal information, are secure to prevent any risk of data loss or corruption. This includes securing your name, address, credit card number, and other personal or financial information.

Sky Techiez LLC (Application) Subscription

Subscription-Based Membership: Sky Techiez LLC (Application) operates as a subscription-based membership service. Please note that your subscription will renew automatically, and recurring payments are required.

Membership Benefits: Membership benefits are subject to change or removal without prior notice. Not all benefits are available for all users. As a member, you can visit the member’s home to view the list of currently available services. For important disclosures related to your services, please refer to the Sky Techiez LLC (Application) On Benefit Disclosures page. Some benefits may be provided through partnerships with third parties; in these cases, the third party is the actual provider of the benefit, not Sky Techiez LLC (Application).

Subscription Fee and Billing: By signing up, you authorize a recurring charge of your subscription fee (plus any applicable taxes) to any stored payment method, cash balance, or Digital Asset balance from your sign-up date. If you are on a free trial, the charge will begin once the trial ends, unless you cancel beforehand. To prevent the next charge, please manage your subscription in the member home before your renewal date. The subscription fee presented during sign-up is subject to change.

You can view your current subscription fee in the member home. If your primary payment method fails, we are authorized to charge any backup payment method, cash balance, or Digital Asset balance on file.

Paying Subscription Fee with Digital Assets: If you opt to use Digital Assets as your primary or backup payment method, you authorize SkyTechiez LLC (Application) to deduct the amount necessary to cover your subscription fee, based on the prevailing prices of those Digital Assets as determined by SkyTechiez LLC (Application) at the time the transaction is executed. Please be aware that payments made with Digital Assets are subject to Section 6.8 (“Taxes”) of the User Agreement.

Cancellation: You can cancel your subscription via the “Manage” section of your member home. Your cancellation will take effect at the end of your current billing period. To avoid the next charge, make sure to cancel before your renewal date.

Free Trial: At its sole discretion, Sky Techiez LLC (the Application) may offer you a free trial or other promotional offer. Unless you cancel before the end of your free trial or promotion, your subscription will automatically renew at the end of the trial period, and you will be charged the subscription fee repeatedly until you cancel.

Please note : We only provide IT related solution, we do not provide solution on your personal profile.

Sky Techiez LLC (Application)Device Repair Service Payment Policy

Payment Methods - Payment will be based on a pre-paid monthly subscription plan: Customers will be invoiced and charged for a subscription to Sky Techiez LLC (Application), and upon they will be able to get unlimited support for device issues. Accepted payment methods include online payment through the Sky Techiez application, credit/debit cards, and other electronic payment options.

Payment Obligations 

Customers agree to pay all invoices, service fees, subscription charges, and other applicable charges in accordance with the payment terms specified by Sky Techiez.

Failure to make payment by the due date may result in the suspension or termination of services as described in this Agreement.

 Suspension of Services for Non-Payment 

If any invoice remains unpaid after the applicable due date, Sky Techiez reserves the right, without further obligation, to:

•  Suspend or deactivate any newly purchased services associated with the unpaid invoice. 
•  Suspend ongoing technical support related to the unpaid service. 
•  Refuse new service requests until the outstanding balance has been paid in full. 
•  Suspend account access or customer portal access where applicable. 

Service suspension does not relieve the customer of their obligation to pay all outstanding amounts.

 Cross-Service Suspension 

Where a customer maintains multiple services or subscriptions with Sky Techiez under the same customer account, Sky Techiez reserves the right to suspend or restrict additional support services only if this right has been disclosed to the customer and such suspension is permitted under applicable law, until all outstanding balances have been paid.

Any service that has been fully paid for may only be suspended where permitted by this Agreement or by applicable law.

 Fraudulent or Bad-Faith Orders 

If Sky Techiez reasonably determines that a customer has intentionally obtained services while refusing payment, provided false payment information, or otherwise acted in bad faith, Sky Techiez reserves the right to:

•  Immediately suspend or terminate the affected services. 
•  Refuse future services. 
•  Recover any unpaid amounts through lawful collection procedures. 
•  Pursue any other remedies available under applicable law. 

Sky Techiez will make reasonable efforts to contact the customer before taking these actions unless immediate suspension is necessary to protect its systems or business.

 Reactivation of Services 

Services suspended due to non-payment may be restored after:

•  Full payment of all outstanding invoices. 
•  Verification of payment. 
•  Completion of any required account review. 

Service restoration times may vary depending on the type of service.

 "Any service that has been fully paid for may only be suspended where permitted by this Agreement or by applicable law." 

Service Fees

Customers will receive a detailed invoice copy related to the service fees. Past payment and subscription history will be reflected on the Sky Techiez LLC application upon subscription.

Services scheduling

Appointment Confirmation: Service appointments will be scheduled, and customers must confirm their willingness to proceed with the service 

Monthly Plans

Subscription Plans: Customers who opt for the services will get the monthly plans. Payment for Monthly plans is due at the initiation of the plan.

Refund and Cancellation

Refund Policy: Once a service has been successfully provided, fees are non- refundable. Monthly plan fees are non-refundable after the initiation of the plan.

Cancellation Policy: Customers must notify SkyTechiez LLC through mail or Application of any cancellations at least seven (7) days before the next scheduled service to avoid charges.

Cancellations of the Monthly plan are subject to the terms outlined in our Monthly plan agreement.

Note : In case of cancellation of the monthly subscription plan all the third party software support will be ended at the time of cancellation (if provided).

Services and Agreement

Sky Techiez customer will get a signed soft-copy of the Sky Techiez LLC service agreement as well as Sky Techiez agent will also inform the customer regarding the services and the agreement.

Dispute Resolution

Dispute Resolution Process: In the event of a dispute regarding payments or services, customers are encouraged to contact Sky Techiez LLC (Application) to resolve the issue through an agreed-upon dispute resolution process. 

Governing Law

Legal Jurisdiction: This payment policy is governed by the laws of Wyoming, and any disputes will be resolved under these laws. 

Changes to Payment Policy

Policy Updates: Sky Techiez LLC (Application) reserves the right to update or modify this payment policy. Customers will be notified of any changes in advance.

By engaging with Sky Techiez LLC (Application)'s device repair services, customers acknowledge and agree to comply with the terms outlined in this payment policy.

Privacy Policy: Sky Techiez LLC (Application) is committed to respecting the privacy of its customers. 

For information on our privacy practices,

Please visit www.skytechiez.co or call on +1(888)785-8705.

Data Protection and Security

 Personal Data: You acknowledge that we may process personal data related to you (if you are an individual), as well as personal data that you have provided or may provide in the future concerning your employees and other associated individuals, in connection with this Agreement or the Sky Techiez LLC (Application) Services.

Accordingly, you represent and warrant that: (i) any personal data relating to individuals other than yourself has been or will be disclosed to us following all applicable data protection and privacy laws, and that such data is accurate, up-to- date, and relevant at the time of disclosure; (ii)before providing any personal data to us, you have read and understood our Privacy Policy, and in the case of personal data relating to individuals other than yourself, you have (or will at the time of disclosure have) provided a copy of that Privacy Policy (as amended from time to time) to those individuals; and (iii) if we provide you with a replacement version of the Privacy Policy from time to time, you will promptly read it and provide a copy to any individual whose personal data you have provided to us.

Security Breach: If you suspect that your Sky Techiez LLC (Application) Account or any of your security details have been compromised, or if you become aware of any fraud, attempted fraud, or any other security incident (including a cybersecurity attack) affecting you and/or Sky Techiez LLC (Application) (collectively referred to as a "Security Breach"), you must immediately notify Sky Techiez LLC (Application) Support at info@skytechiez.co or +1(888)785-8705 , providing accurate and up-to- date information for the duration of the Security Breach. Please take any reasonable steps we need to reduce or manage the Security Breach. Just to let you know, reporting a Security Breach does not guarantee reimbursement for any losses incurred or that Sky Techiez LLC (Application) will be liable for any losses resulting from the Security Breach.

Remote Support Agreement

Welcome to Sky Techiez.

This Remote Support Agreement ("Agreement") governs the use of remote technical support services provided by Sky Techiez. By requesting or allowing a remote support session, you agree to the terms outlined below.

1. Scope of Services

Sky Techiez provides independent remote technical support for a variety of technology-related issues, including but not limited to:

• Computer Troubleshooting 
• Operating System Support 
• Software Installation 
• Printer Setup & Configuration 
• Email Configuration 
• Microsoft 365 Support 
• Google Workspace Assistance 
• Antivirus Installation & Configuration 
• Malware Removal 
• Performance Optimization 
• Network Configuration 
• Device Configuration 
• General Technical Assistance 

Services are provided remotely unless otherwise agreed.

2. Independent Technical Support

Sky Techiez is an independent technical support provider.

We are not affiliated with, endorsed by, sponsored by, or authorized by Microsoft, Google, Apple, HP, Canon, Epson, Brother, Dell, Lenovo, Malwarebytes, Bitdefender, or any other third-party manufacturer unless expressly stated.

All trademarks belong to their respective owners.

3. Customer Authorization

By requesting remote assistance, the customer authorizes Sky Techiez to remotely access their device for the sole purpose of diagnosing and resolving the requested technical issue.

The customer understands that:

• The session will only begin after permission is granted. 
• The customer may observe the work during the session. 
• The customer may terminate the session at any time. 

4. Customer Responsibilities

The customer agrees to:

• Provide accurate information regarding the issue. 
• Maintain a stable internet connection. 
• Ensure the device has sufficient power. 
• Close confidential documents before the session if desired. 
• Maintain backups of important files before requesting service. 

5. Data Backup

Customers are solely responsible for backing up their data.

Although Sky Techiez exercises reasonable care, software troubleshooting, malware removal, operating system repairs, or other technical procedures may result in unexpected data loss.

Sky Techiez is not responsible for any loss of:

• Documents 
• Photos 
• Videos 
• Emails 
• Applications 
• Business Data 
• Personal Files 

6. Third-Party Software

During support, Sky Techiez may install or configure software provided by third-party vendors.

License agreements for such software remain between the customer and the software publisher.

Sky Techiez does not own or license third-party software unless explicitly stated.

7. Service Completion

A support session shall be considered completed when:

• The reported issue has been resolved; or 
• The requested service has been delivered; or 
• The customer confirms completion; or 
• The technical limitation is outside Sky Techiez's control. 

8. Payment Terms

Payment is due according to the invoice or service agreement.

Failure to pay for completed services may result in:

• Suspension of active services related to the unpaid invoice. 
• Suspension of future support requests. 
• Account restrictions. 
• Additional collection procedures where permitted by law. 

Outstanding balances remain payable even if services have been suspended.

9. Service Suspension

Sky Techiez reserves the right to suspend or terminate remote support services if:

• Payment remains overdue. 
• Fraudulent information is provided. 
• Abuse or harassment occurs. 
• The customer violates this Agreement. 
• The requested activity is illegal or unethical. 

10. Warranty

Sky Techiez provides services using commercially reasonable efforts.

However, because computer systems, operating systems, networks, internet services, and third-party software vary widely, no guarantee is made that every issue can be resolved.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Sky Techiez shall not be liable for:

• Loss of Data 
• Lost Profits 
• Business Interruption 
• Hardware Failure 
• Third-Party Software Issues 
• Internet Outages 
• Indirect or Consequential Damages 

12. Refund Policy

Refund eligibility is governed by the Sky Techiez Refund Policy.

Completed technical services are generally non-refundable unless otherwise required by law or expressly agreed in writing.

13. Recording of Sessions

For quality assurance, training, fraud prevention, or security purposes, Sky Techiez may record telephone calls, chat conversations, or remote support sessions where permitted by applicable law.

14. Privacy

Any personal information collected during remote support will be handled in accordance with the Sky Techiez Privacy Policy.

15. Governing Law

This Agreement shall be governed by the laws applicable to the jurisdiction specified in the Sky Techiez Terms & Conditions.

16. Changes to this Agreement

Sky Techiez reserves the right to modify this Agreement at any time.

Updated versions will be published on our website.

Customer Acknowledgement

By requesting, scheduling, or allowing a remote support session, you acknowledge that you have read, understood, and agreed to this Remote Support Agreement.

Chargeback Policy

This Chargeback Policy forms part of the Sky Techiez Terms & Conditions and applies to all products, subscriptions, software licenses, and technical support services purchased from Sky Techiez.

1. Purpose

Sky Techiez is committed to resolving billing concerns fairly and promptly. Customers are encouraged to contact us directly before initiating a chargeback or payment dispute with their bank or card issuer.

2. Contact Before Filing a Chargeback

If you believe there is an error with your order, invoice, subscription, or payment, please contact our support team before filing a chargeback.

Email: info@skytechiez.co

Phone: +1 (888) 785-8705

Most billing issues can be resolved quickly without involving your financial institution.

3. Unauthorized Chargebacks

A chargeback may be considered unauthorized if, including but not limited to:

• The purchased service has already been completed. 
• A software license or subscription has already been delivered or activated. 
• Remote support has been provided. 
• The customer received the agreed services but later disputes the payment without a valid legal reason. 
• The customer claims not to recognize the transaction after using the purchased service. 

4. Evidence Maintained by Sky Techiez

To protect both the customer and Sky Techiez, we may maintain records such as:

• Order confirmations 
• Customer communications 
• Email correspondence 
• Chat transcripts 
• Call recordings (where permitted by law) 
• Remote support session records 
• Technician work logs 
• Service completion confirmations 
• License activation records 
• IP address logs 
• Device information 
• Payment records 
• Digital invoices 

These records may be submitted to the payment processor or financial institution to respond to a chargeback.

5. Service Suspension During Chargeback

If a customer initiates a chargeback while services remain active, Sky Techiez reserves the right, where permitted by applicable law and the applicable service agreement, to:

• Suspend the disputed service. 
• Suspend future technical support associated with the disputed purchase. 
• Suspend subscription renewals. 
• Restrict access to customer portal features related to the disputed service until the dispute is resolved. 

6. Fraud Prevention

If Sky Techiez reasonably believes that a purchase was obtained through intentional non-payment, payment fraud, stolen payment credentials, or other unlawful activity, we may:

• Suspend or terminate the affected services. 
• Decline future orders. 
• Report suspected fraud to the payment processor. 
• Cooperate with financial institutions and law enforcement where legally required. 
• Take lawful steps to recover unpaid amounts. 

Nothing in this section limits any legal rights available to either party.

7. Chargeback Fees

Where permitted by applicable law and disclosed before purchase, customers may be responsible for reasonable chargeback-related fees or administrative costs if a chargeback is determined by the payment processor or financial institution to have been filed without a valid basis.

8. Digital Products and Software Licenses

Software licenses, activation keys, digital subscriptions, downloadable products, and activated security products are generally considered delivered once:

• The activation key has been issued. 
• The subscription has been activated. 
• The software has been installed or configured. 
• The customer has received access to the purchased service. 

Such products may not be eligible for a refund except where required by applicable law or expressly stated in our Refund Policy.

9. Remote Support Services

Remote support services are considered delivered when:

• A technician begins the scheduled support session with the customer's authorization. 
• The requested work has been completed. 
• The customer ends the session after receiving assistance. 

Completed services remain payable according to the applicable invoice.

10. Dispute Resolution

Before initiating a chargeback, customers are encouraged to allow Sky Techiez a reasonable opportunity to investigate and resolve any billing concerns.

11. Reservation of Rights

Sky Techiez reserves all legal and contractual rights available under applicable law regarding unpaid invoices, disputed transactions, and fraudulent payment activity.

Sky Techiez LLC

1309 Coffeen Avenue STE 1200 Sheridan Wyoming 82801

+1(888)785-8705 

www.SkyTechiez.co